“An Outstanding Customer Service Experience”
xerox, the 2006 & 2007 JD Powers & Associates Award Winner
Protecting your investment, Maximizing your performance, and Giving you peace of mind −that’s the xerox Commitment
At xerox, we take pride in delivering solutions that keep you as our customers productive day in and day out. And that’s why we are committed to providing the highest levels of technical service and support–convenient, fast, responsive and reliable.
Our business depends on helping your business do great work. That's why xerox invests in delivering support whose breadth and depth is unmatched in the industry.
Whether your business is small and local or large and global, your technology investment deserves the protection only Xerox support provides
It’s what you expect. It’s what xerox delivers.
Online
Convenient, fast and easy. Our Online Assistance Support site puts our integrated database of operating tips and solutions at your fingertips.
On
call
No matter when you need us, immediate live support is available 24/7 at our Customer Support Centers, providing first- and second-level support to resolve problems quickly.
1-800-821-2797
On site
Our national network of highly trained and certified professionals are available for on site dispatch to ensure that fastest possible repair to maximize your uptime and productivity.
Behind every solution is a powerful combination that helps define us as a leader in our industry:
xerox People: Locally managed and customer-focused, our service team of industry-, network-, and manufacturer-certified professionals are committed to providing you with the highest level of service.
xerox Processes: Our fully integrated support system goes all the way back to the design engineers that created your solution, enabling us to solve problems quickly and efficiently, no matter when or where they occur.
xerox Technology: Our systems incorporate embedded device diagnostics and remote solution support to predict problems before they occur. The results? Proactive response and fast problem resolution to maximize your uptime and productivity.
xerox Service: 800-821-2797